Effective Date: 18th March, 2025
Last Updated: 18th March, 2025
At DeepLASE, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
✔ The item must be unused and in its original condition.
✔ It must be returned in its original packaging with all accessories and documentation.
✔ The return request must be initiated within 2 days from the date of delivery.
✔ Proof of purchase (receipt or order confirmation) is required.
Certain items may not be eligible for return, including:
✖ Custom-made or personalized products.
✖ Downloadable digital goods or software.
✖ Items damaged due to misuse, mishandling, or unauthorized modifications.
2. Refund Process
If your return is approved, the refund process will be as follows:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 days.
- Refunds will be issued to the original payment method.
- Shipping and handling charges are non-refundable unless the return is due to a manufacturing defect or error on our part.
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at ceo@deeplase.com within 2 days of delivery.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
✔ Check your bank account again.
✔ Contact your credit card provider—it may take some time for the refund to be processed.
✔ Contact your bank, as processing times may vary.
✔ If you still have not received your refund, contact us at ceo@deeplase.com
6. Cancellations
- Orders can be canceled before shipment for a full refund.
- Once an order has been shipped, cancellation is not possible, and a return must be requested instead.
7. Contact Us
For any questions or to initiate a return, please contact us at:
📧 Email: ceo@deeplase.com
📍 Address: 2379 T/26-A Floor 1st, Bawana Road Union Bank of India, Narela, Delhi, India – 110040
By making a purchase on www.deeplase.com, you acknowledge and agree to this Refund and Returns Policy.